Founded on the principle of genuine, caring, personal service, we will constantly exceed all customer expectations, providing a memorable experience and exceptional value. Every team member will be empowered to provide immediate corrective action should customer problems occur. We are responsible for creating exceptional, profitable results with the investments entrusted to us by efficiently satisfying customers.
We will be known as positive, supportive members of the community and will be sensitive to the environment.
The relationship we have with our affiliates will be one of mutual trust, confidence, and teamwork.
We will always select team members who share our values. We will strive to meet individual needs because our success depends on the satisfaction, effort, and commitment of each team member. Our leaders will constantly support and energize all team members to continuously improve productivity and customer satisfaction. This will be accomplished by creating an environment of genuine care, trust, respect, fairness, and teamwork through training, education, empowerment, participation, recognition, rewards, and career opportunities.